Help and Reports
Start with what happened, not what you think caused it.
Choose the door that matches where the problem happened. A human can redirect a wrong turn. Private matters stay private; game defects get a status.
Download or patcher
The client never opened
A patcher failure does not send a crash report. Ask in Player Help, bring the problem to a Pathfinder, or submit a private My Account ticket. Include your operating system, the exact message, and whether this is a fresh install.
Quest, map, item, or Path
The game opened, but progress stopped
Use Player Help. Bring the exact quest or item name, the furthest completed step, and what remains on screen or in your bag.
Bug inside the game
Something behaved incorrectly
Use Help in the client. That route submits the report and lets you monitor its status.
Confirmed problem
I need the current workaround
Read Known Issues for a published status and workaround. If your symptom is not listed, report it through the route that matches where it happened.
Safety or conduct
This should not become a public post
Submit a My Account ticket with the subject Confidential – Safety/Conduct. The report body and evidence stay outside public Discord channels.
Live conversation
I need to talk it through
The Help Hotline voice room is available in Discord. Use it for conversation, not as the only record of a bug or confidential report.
The destination matters because the result differs: conversation, tracked bug, published workaround, or private handling.
Realm state
The client login screen is authoritative
For whether the realm is available right now, use the state shown in the client. Wisdom says what to do now. Development Chronicle explains what changed and why.
Choose a door
Every route has one job
Name the symptom once. Send it where somebody can act on it.
