Help / Pick the useful door
Tell us what happened.
We'll start there.
A good report gives the next person enough information to follow you. Choose the route that matches where the problem began.
Where did it stop?
Before the game opened
A patcher failure does not send a crash report. Ask Player Help in Discord, a Pathfinder or a private My Account ticket. Include your operating system, exact message and whether this was a fresh install.
Inside the game
Use F9 or the client Help window for a bug report and its status. Include the place, steps, expected result and actual result.
At a quest or item
Bring the exact name, last completed step and what remains on screen or in your bag. The practical guide helps organize it.
A private safety or conduct matter
Use a My Account ticket with subject Confidential - Safety/Conduct. Keep the evidence out of public Discord channels.
Check the record
The client login screen shows realm availability. Announcements carry dated service and event notices. The development log records changes. Known Issues holds published issues and workarounds.
